FAQs

FAQs

Zowasel FAQs

If your question has not been answered, please send it to us at media@zowasel.com.

Zowasel offers low-cost solutions to its partners, including detailed creditworthiness reports and various loan options tailored to meet the needs of farmers and agricultural stakeholders. mobile phones, alternative data, and machine learning to address challenges preventing financial institutions from lending to credit-worthy smallholder farmers.

Zowasel employs mobile phones, alternative data, and machine learning to address challenges preventing financial institutions from lending to credit-worthy smallholder farmers.

Zowasel ensures comprehensive and inclusive digital solutions to enhance farmers' financial resilience, profitability, and productivity. By leveraging data analytics and AI, farmers can access loans more efficiently, helping them invest in their farms and increase harvest yields.

The interest rate on loans is the standard rate banks and other lending institutions offer. It may vary depending on the applicant's risk profile.

The ACAR is a digital report that includes a farmer's profile, Zowasel score, and grade eligibility. Using proprietary algorithms, Zowasel generates a score (A to F) to aid financial institutions in providing products like loans and insurance. This score reflects credit history, income, and other key factors.

Financial products, including crop loans, agro-input loans, mechanization loans, and crop insurance, are provided by partner banks, microfinance institutions, cooperative banks, regional rural banks, and commercial banks. These institutions serve the diverse needs of the farming community via the Zowasel platform.

Zowasel's digital processes reduce the cost of customer acquisition and mitigate risks like fraud and default. Our BaaS offering, including a digital dashboard, credit scorecard, and credit assessment report, automates underwriting processes, improving lending efficiency and economic health for financial institutions.

Lending institutions can reach out to us at partners@zowasel.com. Farmers-facing organizations can register through our USSD, IVR, or WhatsApp service line (0702 506 5664). Individuals interested in contributing to farmers' financial inclusion can also register as agents, connecting farmers to essential financial services.

Farmers' organizations like NGOs and Farmer Co-operative Societies are eligible to register on our website's contact page for financial products such as loans for farm inputs or mechanization services. This direct access acknowledges their vital role in the agricultural value chain.

Financial institutions, using the ACESS platform, can confidently provide loans to farmers. The platform ensures accurate and efficient lending decisions with its user-friendly interface and comprehensive data analysis.

The purpose of ACESS is to strengthen the agricultural value chain by supporting farmer-facing organizations, digitizing smallholder farmers' footprints, and automating their value chain to unlock alternative financing and improve productivity.

The Alternative Credit Evaluation Scoring System (ACESS) is a credit scoring and loan assessment tool that empowers farmers and bridges the gap in accessing traditional financing. It fosters hope and optimism in the farming community by unlocking access to alternative funding.

Zowasel communicates significant changes affecting vendor operations via email, SMS, or announcements. Vendors must keep their email and phone number updated in Merchant Center. The Bank Verification Number (BVN) process enhances security and simplifies periodic payments.

To get paid faster:

  • Ensure you meet the required crop quality specifications or send samples for verification.
  • Ship your crops promptly and confirm shipments.
  • Provide valid waybill and tracking numbers when confirming shipments.
  • Receive payment within 24 hours after delivery confirmation.


Zowasel makes 24-hour payments to merchants when you receive a purchase order stating 24-hour payments after successfully fulfilling delivery and confirmation. However, payments depend on buyers' receipt of shipments and confirmation through qualitative and quantitative test analysis.

Zowasel uses payment methods such as Automated Clearing House (ACH) or electronic funds transfers to send money to the Merchant’s bank account. These transfers can take up to 1–2 business days, depending on the bank. The displayed balance is an estimate and may vary based on new activity in the Merchant's account.

Typically, you can know when you’ll get paid upon receiving every Purchase Order subject to individual buyer payment terms. The actual payout dates depend on the delivery date and confirmation by the buyer.

  • Your Merchant account must have the correct bank account information.
  • Your bank account must be active to receive payments.
  • You must have the correct BVN and NIM on your account.
  • There are fees for every transaction.

Zowasel pays its Merchants within 48-72 hours after every successful delivery confirmation from the buyer. Delays may occur due to money transfer processing times.

We make payment after delivery confirmation or hold a reserve for a simple reason: we want to protect ourselves, the seller, and the buyer if the invoice is not paid in full or delivery is not made. There are many reasons why invoices are not paid in full, including order errors, breakdowns, delivery errors, and quality issues. Payment is released once the buyer confirms the commodity has been received with a weight ticket.

The Zowasel Marketplace is a global platform that presents a new way to easily buy and sell crops at the click of a button. Manage sales channels, create offers, bid, and match with each other. Visit https://www.zowasel.com/marketplace to get started.

We assist with renegotiation with the buyer so the commodity is not rejected.

Listing products or services on Zowasel is 100% free. Merchants like the buyer will pay a 1.5% commission (platform fee) when sales occur.

Yes, the Zowasel e-Wallet system allows you to save money and transfer it to your bank account. You can then withdraw the funds at your convenience.

Zowasel pays sellers who have conducted transactions within 24-72 hours after delivery and confirmation of receipt made by buyers. Confirmation of reception of products must be received from the buyer before payment can be made to the seller's account.

Our artificial intelligence systems verify all sellers and buyers before transactions are carried out against conventional credit ratings. The buyer must make and confirm delivery. We ensure that all payments are made online on our platform only through credit cards, debit cards, and bank transfers before delivery.

Visit https://platform.zowasel.com/ to create an account, upload the available commodity, and we will connect you to a verified and vetted buyer, ship, and get paid within 24 - 48 hours. If you still need help, email us at marketplace@zowasel.com. If you still have issues setting up your account, send us a message on WhatsApp at +234 702 506 5664.

Zowasel does not set crop prices; instead, the buyers and sellers on the platform set prices, which sometimes are open to negotiation; we also work directly with local market agents in various markets who conduct daily research and update the prices of crops from their markets on our platform.

We verify every seller and buyer on our platform to authenticate the information supplied during registration. Our agents check all products for quality before initiating the transaction. Above all, delivery MUST be made and confirmed before payment is released to the seller.

Zowasel Marketplace is a Global Platform for Merchant-to-Enterprise (M2E) large-scale commodity sourcing and fulfillment. It is designed to be your one-stop solution, connecting Africa’s producers to the local, regional, and global markets. It provides a platform for buyers and sellers to connect and transact securely, saving time and money.

Zowasel Marketplace is a Global Platform for Merchant-to-Enterprise (M2E) large-scale commodity sourcing and fulfillment. It is designed to be your one-stop solution, connecting Africa’s producers to the local, regional, and global markets. It provides a platform for buyers and sellers to connect and transact securely, saving time and money.

You can reach us at the office: +234 201 342 4403, WhatsApp: +234 702 506 5664, or via email at marketplace@zowasel.com.

Zowasel works with corporate organizations across industries, from agriculture sciences to finance and manufacturing to brewing, that are committed to the environment to transform agriculture from a carbon source to a carbon sink.

Simplifying Tomorrow, leveraging technology and data science to develop the agricultural value chain from finance seed to market.

Zowasel was founded in 2014 in Lagos, Nigeria.

Build a sustainable and connected value chain across communities, people, and the planet.

To improve farmers' productivity, sustainability, and profitability for better livelihoods to feed the world.

Zowasel is an ag-tech company simplifying tomorrow with various technological solutions. Our flagship marketplace connects buyers and sellers globally in the agricultural sector. We focus on fostering sustainable and regenerative agriculture, providing traceability solutions, and facilitating alternative financing to smallholder farmers, corporate organizations, and agribusinesses. Additionally, Zowasel works with corporations and partners to implement climate-friendly practices, transforming agriculture from a carbon source into a carbon sink by promoting practices that enhance soil health, reduce input costs, and support carbon reduction in farming communities across Nigeria, Kenya, and Tanzania.

Zowasel is an agricultural technology company that leverages advanced data science, nature-based solutions, and technology to enhance smallholder farmers' productivity, sustainability, and profitability across the value chain. Zowasel works with corporate organizations across industries, from agriculture sciences to finance and manufacturing to brewing, that are committed to the environment to transform agriculture from a carbon source to a carbon sink.

A TRUSTED SUPPLY CHAIN NETWORK

Meet our verified and trusted customers such as;